friendemic.comReputation Management, Texting and AI for Dealerships | Kenect

Products PRODUCTS Messaging Reviews Payments Content Library Social Media Publishing Integrations Mobile Text Messaging 1-to-1 texting with customers. WebChat Site visitors text you instantly. Broadcast messaging Text up to 1,000 people at once. Video Chat Video call in your text thread. Reputation Management Suite End-to-end online reputation. Mass Reviews and Review Automation DMS triggers request reviews. Private Feedback Keep bad reviews off Google. Review Responses Write responses in Kenect. Text to Pay Collect payments via text. Pay Over Time Payment plans via text. Content Library Create branded ads and posts. Social Media Publishing Calendar, plan and publish. SERVICES Managed Reputation Let us reply to and dispute your reviews. Managed Publishing Kenect experts publish on social media for you. Managed Conversations Kenect experts respond to leads for you. Solutions BY INDUSTRY Automotive Reputation management. Outdoor Power Stop playing phone tag. Text. Equipment Texting, payments, reputation. RV Streamline service and sales. Powersports Used by the best dealers. Marine Trusted by OEMs and dealers. BY OUTCOME Generate Google Reviews 3x reviews in just 90 days. Text Your Customers Text from you business phone number. Improve Your Google Ranking Get better reviews and more of them. Send Mass Texts Text large groups in your DMS at once. Eliminate Negative Reviews Keep bad reviews off Google. Integrate with Your DMS Dozens of custom built DMS integrations. Improve CSI Scores Increase CSI scores by more than 30%. Integrations Company Partners Partner Program OEMs, integrators and referral relationships. Become a Partner Jump on board with Kenect. Help your dealers. CompanyWhat we do. And how we do it. Careers Help us help dealers. Build your career. Our Culture Kenect is a unique place to work. Contact Us Reach out. We’d love to talk. RESOURCES Blog Constantly updated insights and data. Reviews What customers love about Kenect. Case Studies See how dealers like you use Kenect. Customer Webinars Detailed product training for our customers. Guides Best practices, how-to guides, and research. Educational Webinars Weekly expert webinars to help dealers. Support Sign in Request a Demo Increase Revenue. Improve Reputation. Reputation Management, Texting and AI for Dealerships Kenect is the platform dealerships use to text customers, gather reviews, collect payments, generate leads, and manage online reputation. All powered by AI, integrated into the DMS or CRM, and endorsed by industry OEMs. Request a Demo Powering Your Service and Sales Departments Kenect provides an easy-to-use solution to text your customers, schedule appointments, gather reviews, collect payments, generate leads, and manage your online reputation in real-time. All powered by AI and deeply integrated into your DMS and CRM. Transform Your Online Reputation Triple reviews with Kenect in your first 90 days. Respond to reviews in real-time, manage reviews and stop bad reviews before they start. A review comes in and the Kenect team looks it over and responds according to the review. It’s great for getting an issue solved before it becomes a bigger problem.” Jason Bell Owner and CEO, Chemo RV Get More Leads Install a ‘Text Us’ button and see increases of 260%+ from your website. And you can instantly communicate with these leads. "We really like Kenect’s website tool. People can easily text us questions while checking our site. It helps us get more business because it’s faster than email, and we can reply to customers quickly." Dakota Mize Manager, Longview Lawn and Garden Increase Revenue The average Kenect customer increases revenue 6% in the first 12 months. That’s no joke. "We love Kenect payments so much that we require customers to do deposits through Kenect even at shows. Once you explain to the customer how secure it is, pretty much every customer is willing to do it!" Vinny Binsfeld Sales Manager, Pleasureland RV Center Streamline Your Service Department Intelligently route messages to the right person. Text someone when their car or boat is ready. Stop the phone tag. "Before Kenect, each account manager had a company phone, which was expensive. Now, each employee just uses the app to text customers which significantly cut costs and made us more organized." Jacob Witherspoon Marketing Director, Carizma Motors Results in Numbers 260 %+ increase in qualified leads generated from your website. 3 x online reviews in the first 90 days of using Kenect. 98 % of text messages are read by customers and prospects. 2.5h saved per employee per day using Kenect. Kenect Industries Automotive Equipment Powersports RV Marine Outdoor Power Automotive Equipment Powersports RV Marine Outdoor power Automotive Reputation Management Generate 5-star reviews, manage and respond to those reviews, and even avoid the bad ones. The most robust online reputation platform on the market. Review Gathering Triple the number of reviews you get right now. Automate review requests based on DMS or CRM triggers, send mass review requests - see reviews grow. Private Feedback Review negative feedback before it affects your CSI scores or online reputation. Revolutionary technology that will change your customer experience instantly. Improved CSI Scores When using Kenect Private Feedback, you will know if someone is happy with their experience BEFORE the CSI survey arrives. Step in, solve the problem. Managed Disputes Stop wasting hundreds of hours dealing with Google or other review sites. Our team of experts can typically get 55% of negative reviews removed. No joke. Social Media Publishing Create branded content and schedule posts that align with OEM guidelines instantly. Schedule and automate. We can even do it for you. Equipment Text Messaging Text customers using your main business phone number. Stop the phone tag. Manage all conversations from a single inbox with ease. Streamline Service Your service and parts departments get bogged down during the busy season. Instead of calling busy ranchers or construction companies and leaving voicemails, text them and let them text you. Text-to-Pay Get paid faster and provide a seamless payment experience. Customers can pay you via text for everything from a part, to a service call, and even sales deposits all from their mobile device. Managed Disputes Stop wasting hundreds of hours dealing with Google. Our team of experts can get 55% of negative reviews removed by Google. No joke. Review Gathering Triple the number of reviews you get right now. Automate review requests based on DMS or CRM triggers, send mass review requests - see reviews grow. Broadcast Messaging Create and send text messages to hundreds of customers at a time. Automate and personalize messages to save you time and get a 98% open rate. Powersports Sell More with Texting Text customers from your main number. Your team can send photos, videos, PDFs, attachments, and even negotiate via text. Never lose track of a customer again. Reputation Management Generate 5-star reviews, manage and respond to those reviews, and even avoid the bad ones. The most robust online reputation platform on the market. Broadcast Messaging Create and send text messages to hundreds of customers at a time. Automate and personalize messages to save you time and get a 98% open rate. Payments Collect payments via text. This will transform your service department and make transactions faster, cheaper and more secure. Customers love it. Streamline Service with Texting Text customers using your main business phone number. Stop the phone tag. Manage conversations from a single inbox with ease. Integrate with Your DMS Kenect integrates with the tools you use everyday. Whether it’s a DMS like Lightspeed or IDS, or tools like DP360 or CDK elead. We integrate with everything. Outdoor Power Broadcast Messaging Create and send text messages to hundreds of customers at a time. Automate and personalize messages to save you time and get a 98% open...